What Happens When You Press Your SOS Alarm? A Step-by-Step Look

For many older adults, knowing help is just a button-press away provides real peace of mind. But what actually happens when you press your personal SOS alarm? Whether you’re wearing it on your wrist, around your neck, or carrying it in your pocket, this small device can have a big impact when it matters most. Here’s a simple step-by-step guide explaining what goes on behind the scenes when you activate your alarm.

1. The Alarm Is Activated

The moment you press the SOS button—either intentionally in an emergency or as a precaution—you immediately trigger the alarm system. This sends an instant signal via mobile network or landline, depending on your device’s setup.

Many personal alarms also include automatic fall detection, meaning they’ll activate even if you're unable to press the button yourself.

2. Your Location Is Pinpointed (If GPS Is Enabled)

If your device includes GPS functionality, your exact location will be sent to the monitoring centre or designated contacts. This is especially important for those who enjoy an active lifestyle and may need help while out and about.

3. The Monitoring Centre Responds

Once the signal is received, a trained operator at the 24/7 monitoring centre responds immediately. They’ll try to speak with you directly through the built-in speaker on the alarm unit.

If you're able to communicate, you can explain the situation—whether you’ve had a fall, feel unwell, or simply need assistance.

4. Appropriate Help Is Dispatched

Depending on your response (or lack thereof), the operator will take the appropriate next steps. This might include:

• Contacting a family member or friend listed as your emergency contact

• Calling emergency services directly if the situation is urgent or you’re unresponsive

• Providing reassurance and staying on the line until help arrives

All actions are based on your personalised care plan, so you get the right support in every situation.

5. Loved Ones Are Kept Informed

In many cases, the alarm provider will also notify your loved ones about what has happened. This added communication can bring comfort to family and friends, keeping them in the loop and reducing worry.

Whether you're using the alarm at home or on the go, the entire system is designed to get you help as quickly as possible. It’s a simple press—but one that activates a well-coordinated response, offering security, support, and peace of mind around the clock.